Also known as Simple Turf. Well, they got my last review removed.
So let me try again. Saw their ad on Craigslist and since the business is so close to West Covina, my husband and I went down to look at the turf they sell. We saw one that we liked and the manager, Juan Arango told us that they have about 10 installers and would refer one to us to give us an estimate. So we left with samples of the turf.
Then the installer called us. His name is Hirem Cabrera and he gave us an estimate. He wanted 50% up front and it went down hill from that point on. The turf we wanted was backordered, which we were not in any hurry as Hirem only wanted to do any work on Sunday.
So he told us that Simple Turf had a brand new turf and brought a tiny 5x5 sample, he said it was the same thing only it was thicker 92 face weight and had better spring back when you walked on it. So we said ok. That was a big mistake. We wanted delustered which they called the S blade 90 and this one was high luster.
We had to stop the job. Hirem tried to work out a deal with Simple Turf who advertises no restocking fee and easy returns. Well, Hirem's story kept changing. He said they would not take it back, then they wanted us to store it at our home until they found someone who wanted the cut turf.
Then they would take it back with a restocking fee. We worked out a deal with Hirem to take the turf and he would stock it in their yard and eventually give us a partial refund when he got other jobs. A few months after posting my first review, which was under Irrigation Express, which is another name for this company. They got Yelp to remove it.
So now this is the correct location and name and address for this Simple Turf company also known as Yosef Amzalag Supply and Simple Turf, so hopefully they can't get Yelp to remove this post. Like I said the owner's son, Adam, called me and was upset about the review. I told him the guy his manager in Covina referred to us was unlicensed and charged 50% deposit which is illegal. He told me his manager at the Covina store told him that, now this is where the story gets good, so listen up.
He said that the manager told him that when we came in, we refused to leave our name and phone number so they could refer anyone to us and that Hirem was there picking up some supplies for another job and that we went over and copied Hirem's information off of his truck. I know there was a guy waiting in line behind us when we got our samples, but just thought it was one of their employees waiting to pick up supplies to deliver to someone. I never even looked at the guy or his truck. So either this manager is a pathological lier or this is Simple Turf's company policy to say when the *** hits the fan.
As we had to fire Hirem, it wasn't because of the Turf fiasco, it was when he took the sparkle turf off our yard, we saw that it was nothing but loose rock, no compaction at all. On Simple Turf's website and the Irrigation Express and Yosef supply they advertise for anyone to come and take their turf installation course, it's free and in Spanish. They also say, don't do it yourself, let us send you one of our trained professionals. But the "professionals" they send are unlicensed and at least in our case, he charges an illegal down payment of 50%.
Then if something goes wrong the company didn't work with us on exchanging the turf and now they are lying about even sending Hirem to our home. So like I said in my last posting, if you are going to install turf yourself then you can get it at this location, but don't let them send you any of their gardeners who are not licensed or insured.
Reason of review: referred non licensed turf installer.
Monetary Loss: $2400.
Preferred solution: Let the company propose a solution.
I didn't like:
Would not exchange bad turf, Sent unlicensed turf installer, Now denying they even sent one of their turf installers.